Meet the Women in GovTech 2024:
– Tan Jie Yin, Senior Product Operations Specialist at Open Government Products (OGP) in Singapore, shares her journey.
– She is part of the Pair team at OGP, focusing on building AI and large language model (LLM) powered tools for public officers.
– Their goal is to help officers learn to interact with and utilize new technologies effectively to improve productivity and outcomes for citizens.
– Tan’s key focus is on education and onboarding, working with officers across all levels to understand how AI tools can transform their work.
– Collaboration with government teams is essential to introduce and integrate these technologies effectively.
Thoughts:
– 2024 has been a year of impactful projects, such as the introduction of custom assistants in Pair Chat, democratizing AI technology across government agencies.
– The project’s significance lies in empowering public officers to drive change within their organizations, leading to innovative solutions and efficiencies in public services.
– The importance of enjoying the journey and appreciating achievements, both personally and professionally, was a key learning in 2024.
– Exploring new techniques for injecting knowledge into LLMs and enhancing search capabilities could unlock possibilities for improving government operations and service delivery.
– The true power of AI lies in democratizing technology and empowering public officers to implement targeted and impactful solutions thoughtfully.
– The focus for 2025 includes expanding the adoption of Pair Chat’s assistants feature across government agencies and prioritizing family time and life balance.
– Experimentation, learning, and a culture of innovation are crucial in driving breakthrough innovations in public service, supported by dedicated and collaborative teams.