- AI enthusiasts predict AI will replace jobs in technology, service sectors, and outsourcing, but this is unlikely to happen.
- Developing nations rely on outsourcing due to increasing service costs, driving demand for BPO and IT services outsourcing.
- The BPO market was valued at $280.64 billion in 2023, with a CAGR of 9.6% through 2030, while IT services outsourcing market was $639.59 billion in 2022, expected to grow at an 8.0% CAGR.
- AI can support emerging economies by maintaining affordable services, but human expertise remains crucial in services.
- AI enhances service quality and speed, but also increases costs initially due to the need for expensive developers to support AI platforms.
- New roles have emerged in various industries due to technological advancements, supporting industries valued at over $8 trillion globally.
- AI will democratize access to services and make professions more accessible, rather than making them obsolete.
- The demand for services will continue to grow as the global population becomes part of the developed world.
- AI will not replace people or the need for outsourcing in the foreseeable future, but will enhance service quality, speed, and accessibility.
自分の考え：AIの進化は、サービスの質・スピード・アクセスを向上させる一方で、初期段階ではAIプラットフォームをサポートするために高価な開発者が必要となり、初期コストを増加させます。しかし、規模拡大に伴い、これらのコストは安定化すると期待されます。AIは職種を廃止するのではなく、よりアクセスしやすくする役割を果たし、専門家が複雑な相談に介入することで、それらのサービスを向上させる可能性があります。また、新しい役割が技術の進化とデジタル化によって生まれ、これらの分野の急速な進化が職場を変え続けることで、AIは産業を促進する効果を持つだろうと考えられます。AIはアウトソーシングの急速な成長を持続可能な5%に遅らせる可能性がありますが、人々を置き換えることやアウトソーシングの必要性を将来的に取り除くことはないでしょう。
元記事: https://www.smartcompany.com.au/opinion/opinion-stop-bs-ai-not-replacing-jobs/